FREQUENTLY ASKED QUESTIONS

Don’t Hesitate to Call or Contact Us if You Have Any Hearth Related Questions

CALL US: (609) 597-3473

660 East Bay Avenue, Manahawkin, NJ 08050

How to Light Your Pilot in a Napoleon Gas Fireplace?

If you’ve been having a difficult time igniting the pilot on your Napoleon Gas Fireplace, simply follow this step by step instruction guide and learn from the best. This product support video is full of important information, including locating components and simple operating instructions. For additional questions, please contact us or see the included manual.

How do gas fireplaces vent?

Direct Vent fireplaces function by drawing fresh air into the firebox from outside, which makes a distinct difference from a traditional masonry fireplace or insert. Zero-clearance direct vent gas fireplaces are used in homes where there is no existing fireplace

Are gas hearth products expensive to operate?

The price of natural gas (or propane) fluctuates, as does the price of wood logs, so it’s difficult to put a specific dollar amount on what it will cost to heat a home with either of these two methods. But when you consider the actual time spent running these appliances and add in the “hassle factor,” many homeowners today feel that gas fireplaces are best from both an economical and lifestyle standpoint.

Can I install a fireplace, stove or insert myself?

Yes, you can install your dream fireplace or wood-burning stove yourself, provided you have the expertise. However, it’s highly recommended that you hire a contractor with experience specific to fireplace installations. Such a professional will also likely take care of all the building code applications to ensure standards have been met.

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From Our Customers

Great Testimonials by Our Amazing Customers

We learn from our customers feedback.

Please take a look of our reviews left by customers on Google and Facebook.
The support and feedback from our customers is invaluable.

*Please swipe left or right to read our reviews.

  • ⭐⭐⭐⭐⭐ I strongly recommend Fireplaces Plus for gas fireplace repair. Friendly, clean, efficient, hard working and professional. The $200 visit included a cleaning, applying a coat of paint, examining all parts including the remote we had recently replaced ourselves and installation of the part for the repair. He charged $124 for the part which was the pilot assembly. Very pleased.

    Lori Cobb
  • ⭐⭐⭐⭐⭐ The showroom is beautiful...more importantly is the knowledgeable staff....they were awesome...

    Judy Hickerson
  • ⭐⭐⭐⭐⭐ I've been a customer for 20 years now. I've purchased 2 wood burning stoves and a fireplace insert last year. Two different Stainless Steel chimneys and a Stainless Steel liner. The customer service is always a pleasure, the products are the best money can buy, the lever of professionalism is beyond my expectations every time I walk in. I highly recommend them.

    Michael Marino
  • ⭐⭐⭐⭐⭐ Fireplaces Plus is by far the best !!!!!!! The employees know what they are talking about when they come into your house they are neat and clean !!! They truly care

    Dan Wegman
  • ⭐⭐⭐⭐⭐ I strongly recommend Fireplaces Plus for gas fireplace repair. They just left here...The $200 visit included a cleaning, applying a coat of paint, examining all parts including the remote we had recently replaced ourselves and installation of the part another group wanted 800 for. Fireplaces Plus had the part on the truck because it is a common issue in the salt air. He charged $124 for the part which was the pilot assembly. I had had another recommended company out first. Paid $150 to be told fireplace is dangerous after 5 minutes in the house-he wanted me to buy a non vented unit. The $150 was to be applied to that or to go towards parts for repairs. But wouldn’t you know, after the check cleared the bank, he couldn’t get the parts for the antiquated (7 year old) unit...he did me the great favor of finding another company who had the part for $800. I could call them. And I should be thankful that $150 bought me safety (he had shut off the gas valve). Do yourself a favor- spend the extra $50 and call Fireplaces Plus.

    Lori Cobb
  • ⭐⭐⭐⭐⭐ It's not everyday, if ever, a company will give you free advise over the phone! I spoke to Marc about an issue with my gas fireplace. Although it's old, and not one they sell, he reviewed and researched the photos I sent. The company is long out of business, and no replacement parts are available. He listened to the problems I was having, and spent over a half hour on the phone with me explaining the most likely issue, and the corrective actions to take, In detail! Well....... I followed his FREE advise, and it WORKED! My fireplace is up and running! He could have come out and charged me for something simple, I would have never known. If I ever need to replace this fireplace, I will go with Marc! Honesty and integrity in business these days is hard to find! Thank you Marc!

    Karen Vitarelle
  • ⭐⭐⭐⭐⭐ Loving our new wood burning stove. Professional and knowledgeable crew that came out for install, and awesome staff at store. Customers for life. Thanks for recognizing military too. Very warm nights now.

    Kara Weekly
  • ⭐⭐⭐⭐⭐ As a contractor, I rely on Fireplaces Plus for all my customers fireplace needs. They provide me with the best service, offer me quality product and they are always on schedule. As long as my customers are happy, I am happy. I would recommend Fireplaces plus to all my friends, customers and all those who needs a fireplace. Superior Quality, Great Service/Sales and provides prompt attention. When buying always compare apples to apples, see what they are offering and what others are offering. Remember, you will always get what you pay for, so, when purchasing ask questions and understand the quality of the product, that you are buying.

    Sam Dogan Alara Construction, LLC
  • ⭐⭐⭐⭐⭐ This is the 7th year we have a fireplace installed by Fireplaces Plus and it works as well as the day they installed it. This company is professional from the salespeople to the person who makes appointments. When you stop in, you will be blown away from their assortment of fireplaces and their knowledge. I was there today and brought in a remote that I was causing problems. Instead of trying to sell me a replacement, they took the time to look at the remote and then fixed it. No charge and then said thanks and have a good day. This is a place a have no problem recommending to our friends..

    Saul Ellman
  • ⭐⭐⭐⭐⭐ Having never purchased a wood-burning stove before, my contractor directed me to "speak with the pros" at Fireplaces Plus. They have a beautiful showroom with a wide variety of stove types (I had no idea of all the nuances of stove selection!). They have a highly competent sales staff who have been with the company for many years and answered all our questions. We settled on a Hearthstone Heritage 2 Woodstove in a green soapstone and couldn't be happier! After initial burn-in I got it really going and it heated our entire lower and up the stairwell up levels - and was still too hot to touch the next morning after putting a couple logs on at midnight! Great stove, great store with great people. I can recommend with confidence. You will get what you pay for

    Warren Briggs
  • ⭐⭐⭐⭐⭐ Definitely the best choice we made when we were looking to upgrade our fireplace. Beautiful work! Great staff! Very affordable.. Highly recommend

    John D'Araneo
  • ⭐⭐⭐⭐⭐ Had my 9 year old gas log serviced today. The Fireplaces Plus tech was honest and courteous. The part I thought I needed to be replaced was not necessary and now my gas log is as good as new! I highly recommend Fireplaces Plus.

    Diane Kiser
  • ⭐⭐⭐⭐⭐ Marc has always be extremely patient with us as we walked through the process of buying a fireplace. It started from what type of box-- whether it would be wood or gas; then when we settled on gas, it was which gas style did we want. Ultimately we went with the model in the showroom that caught our eye the minute we walked in the store. We got what we paid for and yes this model was expensive but it was the one my wife and I both loved. I would rather spend more for something and love it than go cheaper and like it. The whole process was easy and we are very satisfied with the product and staff.!! You will not be disappointed.

    Brad Knorr

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